Created 5000+ Journey/User Flows, Wireframes, Interactive Prototypes, Surveys, Analytics Reports
Created and managed 500+ Design System Components for Enterprise platforms
Real Digital ID Transformation benefits, faster customer acquisition from 21+ days to 5 minutes
Hi, I'm Rock,
An Enterprise UX/UI & Service Designer, unique strategic and hands-on multi disciplined background, solving complex problems:
Systems Thinker + IT Architect Dev + Product Owner = Deep UX experience from 30+ large scale projects
Optimized customer experience, mapped and integrated complex customer journeys across platforms
Company: Laurentian Bank of Canada
Project Budget: $1+ million
Business Outcomes: 20% revenue increase; improved product development time from 3 years to 1 year, with new integrated Service Blueprints, UX Centre of Excellence, Full Stack Agile Dev Pods, and DevOps; new Design System, Service Design Tools used by 5+ global Agile teams
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Omni Channel, Digital Transformation, Service Design, Digital ID, Fraud, Image Capture, Responsive Web, UX/UI Design, Multi Vendor Cloud Infrastructure, Mobile Apps, Service Blueprints, Banking, Financial Services, User Journey Maps, Interactive Prototypes, Design Systems, Wireframes, Customer Analytics, Call Centers, Workflow Optimization, Usability Testing
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Created a modern Dashboard like App with seamless integrated Quotes and Research tools
Company: CIBC Capital Markets
Project Budget: $1+ million
Business Outcomes: 2+ new underserved growth customer segments identified; $1+ million infrastructure cost savings; $XX million increase AUM (details confidential)
Coming Soon - Project in Dev Status
Capital Markets, AI, Chatbots, Service Design, FinTech, Intelligent UI, Personalization, Cloud Tools, Data Visualization, Mobile, Desktop, Responsive, Transactions, Charts, Stock Market, Equities, Wireframes, Data Analytics, User Psychology, Customer UX Research, Call Centers
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Real Digital ID Transformation benefits, faster customer acquisition from 21+ days to 5 minutes
Company: Laurentian Bank of Canada
Project Budget: $1+ million
Business Outcomes: Increased new customer Account Opening and Onboarding from 21+ days to 5 minutes; seamless Omni-Channel UX integrated across 5+ Enterprise vendor platforms
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Omni Channel, Digital Transformation, Service Design, UX/UI Design, Responsive Web, Mobile Apps, Banking, Financial Services, User Journey Maps, Service Blueprints, Cloud Infrastructure, UX Research, DevOps Workflows, Design Systems, Wireframes, Accessibility, Customer Analytics, Call Centers, Chatbots, CMS Content Management Systems, Workflow Optimization, Usability Testing, QA Gamificaition
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Find, integrate, use, 50+ Cloud Vendors, APIs, Tools into Apps
Ops Duplication Provisioning from 2 months to 5 minutes
Company: TD Bank
Project Budget: $1+ million
Business Outcomes: 50+ Cloud App and Data Vendors, APIs, Tools into single Web Platform; 10x Workflow: Reducing and optimizing Ops Duplication Provisioning from 2 months to 5 minutes; 1st End to End View: 1st integrated platform and view of end to end DevOps management tools for major bank
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Omni Channel, Digital Transformation, Service Design, UX/UI Design, Responsive Web, Mobile Apps, Banking, Financial Services, User Journey Maps, Service Blueprints, Cloud Infrastructure, UX Research, DevOps Workflows, Design Systems, Wireframes, Accessibility, Customer Analytics, Call Centers, Chatbots, CMS Content Management Systems, Workflow Optimization, Usability Testing, QA Gamificaition
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Personal User Interface Data Visualization
App, to Analyze Behavior, Finances and
Automatically Optimize Bill Payment Dates
for Better Personal Financial Health
US Patent US10445824B2
Conversational and Emotion Sensing
Personal App to Analyze Personal Financial
Health, Teach and Improve Financial
Behavior and Well Being
US Patent US10878816B2
Smart IoT Embedded Vehicle Sensors
Vehicles for Driver Behavior Monitoring and
Asset Usage, Maintenance Monitoring,
Financial Analysis, Recommendations
US Patent US10586219B2
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Laurentian Bank: Salesforce Call Center UI and Chatbot
Laurentian Bank: Business Banking Commercial Cash Management
Questrade: Stock Market Trading Platform
Scotiabank: Enterprise Project Management Portal